Shipping policy

Last updated: November 6, 2026

Thank you for shopping with Mountcraft . This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).

Orders placed before 11:30 AM IST on a business day are prioritized for same-day or next-business-day dispatch. Orders placed after 11:30 AM will be processed on the following working day or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking & Delivery Escalations

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Delivery Escalations: If your shipment has not arrived within 5–8 working days from the date of dispatch (or within 3 days for Express Shipping), please escalate the delay immediately with your Order ID:

• Email: [online@mountcraft.com / support@mountcraft.com]

• WhatsApp: [+91 7819000928]

• Phone: [+91 7456000928]

Shipping destinations

We currently ship to India.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Unforeseen Delays & Transit Exceptions

While we make every effort to ensure timely deliveries, certain circumstances beyond our control may occasionally affect shipping timelines. These may include:

• Severe weather conditions or natural disasters.

• Regional holidays, curfews, or local transportation restrictions.

• High shipment volumes during festive seasons or peak shopping periods.

In such cases, our courier partners will make reasonable efforts to deliver your order at the earliest possible time. Please understand that these delays are beyond our direct control, and the estimated delivery timelines may be subject to change.

Lost, Damaged, or Delayed Packages

If your order is lost in transit, arrives damaged, or experiences an unexpected delivery delay, please contact our customer support team with your order details.

We will coordinate with our courier partners to investigate the matter and assist you in resolving the issue as quickly as possible.

For damaged deliveries: We request that you report any damage immediately upon receiving your package. Please share clear photographs, unboxing videos, and any other relevant details to help us assess your concern and initiate the necessary action.

Your satisfaction matters to us, and we are committed to providing the necessary support throughout the delivery process.

Order Changes & Cancellations

Need to change or cancel your order? Please contact our customer support team via Email, Phone, or WhatsApp as soon as possible.

• Before Dispatch: Cancellation requests may be accepted if the order has not yet been dispatched.

• After Dispatch: Once an order has been shipped, express-shipped, or marked as "Out for Delivery," it cannot be cancelled.

• Returns Instead of Cancellation: If your order is already in transit, you may initiate a return after receiving the product, subject to our [Return & Refund Policy].

• Refunds: Approved cancellations will be refunded to the original payment method, wherever possible. Refund processing timelines may vary depending on the payment provider.

Note: Order modifications, including changes to the delivery address or product details, are subject to approval and can only be accommodated before dispatch.

Questions?

Contact our team at online@mountcraft.com or use the contact details in our contact information policy.